Our Policies
Shipping Policies
We currently ship anywhere within the continental United States.
We will ship your order using the fastest, safest, and most reliable method possible. We have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method to provide you with an optimal delivery experience. Items on the same order may arrive separately.
In-stock item orders, which are received prior to 2:00pm CST, will be processed and, if possible, shipped the same day. In-stock item orders, which are received after 2:00pm CST, will be processed and shipped the following business day. Non-stock item orders will be placed on order with the manufacturer and shipped upon arrival of goods.
If you purchase a product that is out of stock a representative from Howard Medical will contact you via phone or email, explain the lead time necessary for that particular item and will coordinate shipping with you at that time.
Howard Medical calculates shipping cost based on standard shipping algorithms. We reserve the right to make the necessary corrections due to an electronic error. We also reserve the right to make necessary corrections due to any order resulting in a weight and/or size that results in a higher than standard shipping cost to Howard Medical. You will be contacted for approval prior to shipment.
We offer free standard shipping on any orders with a subtotal amount of $350.00 or more shipped in Chicago. Special requests are not included. Out of Chicago orders will be charged actual freight cost. This will be calculated in the final quotation process. There are some items that are excluded from the Free Shipping policy. Details are provided below.
We will do everything in our power to offer free shipping for any orders with a subtotal amount of $350.00 or more shipped in Chicago if it is feasible, however, due to the weight and/or size of certain items and the costs associated with shipping these items, Free Shipping will sometimes be excluded. A representative from Howard Medical will contact you after your order is received to organize shipping and will detail any extra fees involved with shipping that order to you. These shipping fees will then be billed to your facility using standard Net 30 invoicing.
Return Goods Policy
All returns must be authorized by Howard Medical prior to receipt. Product must be returned within 90 days of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged either phoning Customer Service at 773-278-1440 or by email at sales@howardmedical.com
Unauthorized returns may be returned to customer at customer’s expense or destroyed by Howard Medical at Howard Medical discretion. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.
After obtaining an RGA, each return must include the following information:
- Customer’s name, address, and account number.
- RGA number.
- Original PO number or original Howard Medical order number.
- Lot number and expiration dates where applicable.
Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from Howard Medical, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 90 days of receipt.
The following conditions will not be considered for return.
- Products purchased more than three months prior to return request.
- Products considered hazardous materials.
- Special or custom products made to customer specifications or sold as non-returnable.
- Products returned in altered or damaged packaging, or in packaging other than original packaging.
- Refrigerated items.
- Packs broken, breached or damaged.
- Items in unsalable units of measure where product cannot be resold.
- Returns prohibited by state law*.
- Products with less than 3 months shelf life remaining based on expiration dates.
- Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.
- Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.
*Each state has individual Pharmacy laws; all returns are subject to approval of Howard Medical Regulatory Affairs.
To minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify Howard Medical of any damages in transit or product shortages within two (2) business days of receipt, or Howard Medical shall have no obligation to process credit or arrange for product replacement. Contact Howard Medical Customer Service at 773-278-1440 to report damages or shortages.
Customer must notify Howard Medical of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Howard Medical are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.
Defective product, properly noted damaged product and returns that are the result of a Howard Medical error may be returned at Howard Medical expense and for a full credit, subject to the other provisions of this policy.
Return from Date of Invoice: 31 – 90 Days
Re-stocking fee Percentage: 25% / $25 minimum + Freight
Greater than 90 days: Not returnable unless expressly approved prior to receipt.